Open Letter to Ann Taylor Loft
I love the clothing in your stores. But I hate the service. I have been in Ann Taylor Loft stores up and down the eastern seaboard and have been continually ignored. From Coconut Grove, FL to Gainesville, FL to Winston-Salem, NC. Every time I walked into your stores I saw people joyously greeted, asked if they needed help. Conversely, I was ignored or followed like a criminal. On the off chance I asked for assistance, I was given a cold response, then further ignored. You have lost hundreds of dollars at a minimum from poor service from which I can put two and two together: my kind isn't wanted in your stores. I have continued going into stores to test my treatment and have been continually disappointed. I WILL NOT spend my money where I am not wanted. I am tired of being ignored in Ann Taylor Loft stores. If black customers are not welcome, put it on the front door. But for me? That sign isn't needed any more. Your response to my annoyance was insufficient (We're sorry, we'll tell the district managers to fix that, please give us another chance). After 6+ visits in different cities with the same outcome, I'm done. Boycott of Loft? ON.